She had no reason or explanations so she forwarded me to a Host and the person first first seemed disinterested and I said we had been there and I dropped 2 thousand plus dollars and was expecting a flyer of our earnings, like my Sweetie received and so she looked it up and said she got hers because it was part new member and I was to later to get one and then she stated I will not get one for November either. Now to this week and my Sweetie received a flyer from with her earned rewards and I did not, thinking there was a problem I called Kansas Crossing and spoke to an employee at the rewards desk and was informed I have no rewards and I stated I/we had been there only 2 weeks ago and my Sweetie received hers and I I was still looking for mine. We departed 6 hours later and I list over 2 grand but we did eat and the food was good but pretty pricey. My sweetie had never gotten a players club card and my card was out dated so we got cards and commenced to lose and fro me heavily. We returned from a vacation trip from Iowa and we decided to stop and play a while.

We never returned because the place was smokey, filthy and staff very unfriendly. I had last been here only weeks ago but did not use my players club card of which I had gotten in fall of 2018. The restaurant is not worth going to because the menu is limited and the food is not that great and it's very overpriced. I have reported it myself and they still continue to be the same way. There are machines that have things wrong with the screen and you cannot pick the choice that you want on a bonus round and the machines have been this way for months. I have also noticed that they are pretty quick to cut back the free play if there is a small span of time that you haven't gone such as several weeks. They seem to be more interested in giving all of these gifts rather than having to loosen their slots.

Also any free play that you have is immediately sucked back within a matter of minutes. There seem to be a lot of dead spins not only in regular play but in bonus play too. Ever since that point I've not really been able to win much of anything from them and it has gotten to the point where it's not even fun to play slots there because it seems like it just sucks your money so quickly. I did win a jackpot at this casino a couple of years ago but I have to admit that it is time to stop patronizing them.

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